Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both cutting-edge math ‘under the hood’ and for deep expertise in the pricing domain. We are now looking for two experienced Customer Success Managers to change the way we bring product value to the customers.
What you will do:
Build solid relationships with clients, and ensure their business goals are met
Manage change requests and configuration changes
Ensure the success of Competera's customers and upselling them
Work with renewals and prevent churn
Starter kit needed to join the board:
1+ year experience as Customer Success Manager with IT b2b product
Advanced English (both spoken and written)
Good command of using Intercom, SalesForce, Jira
Problem-solving mindset, followed by excellent customer relationship and business communication skills
Pleasant extras:
Previous experience in Sales, preferably in retail and/or with enterprise clients
You're gonna love it, and here's why:
Meaningful work in an agile team ever-open to the experiments
Remote-first ideology: freedom to operate from the home office even after the pandemic and the war
Working hours that adapt to your biorhythm and no time tracking systems on
Fair payout with regular performance-based reviews
Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
Paid vacation & sick leaves (20 business days each) + 15 days off
Partial medical insurance coverage
Let’s price the world together!